If you are having trouble with video playback, we suggest the following:
It could be a connection/buffering issue where it's not able to stream the video over the connection fast enough to keep up. The videos are hosted on Vimeo, a video streaming platform. First go directly to https://vimeo.com/watch and see if you are able to play any of those videos without issue. Some organizations have firewall rules that block access to or throttle video streaming services such as Vimeo. This will cause the video not to load, play or buffer excessively. If you are experiencing the same issues with the other videos on Vimeo, then contact your IT department and see if they may be blocking or throttling streaming video connections or connections to Vimeo.
You can check for an overall connection issue by going to https://www.speedtest.net/ and running the speed test. You'll want to see download speeds of at least 10 Mbps and upload speeds of at least 1 Mbps for these programs.
If you are not seeing those speeds, here are some things that might be an issue:
- WiFi out of range or does not have a good signal. Move closer to your WiFi router or use a hardwired ethernet connection instead of WiFi.
- Using an office VPN while watching the program. Some office VPN connections route all traffic through the office internet connection and this can restrict your bandwidth. Disconnect the office VPN, if in use.
- Issues with your browser or computer. Updates, other programs running in the background, and other factors can cause playback issues. Try restarting your computer and see if it's any better.
- ISP issues. Sometimes your Internet Service Provider is experiencing an issue and this can lead to problems. If this is the case, it's usually best to wait an hour or so and try again. ISPs often won't acknowledge the problem.
- Anti-virus/anti-malware software. This is not a common issue, but some security software will intercept all internet traffic and can cause a bottleneck.